Enhancing interpersonal skills
This course is designed to increase your skills when working with others. It will equip you with strategies to create an environment where people overcome differences and work together as a united force to pave the way for strong relationships.
Managing conflict with confidence
This course is designed to equip you with a deep understanding of what is driving conflict and how to achieve positive outcomes when dealing with others. You will acquire strategies to identify, deal with and resolve conflict expertly and confidently
Providing quality customer service
This course is designed to provide you with insights into how to manage client expectations, fulfil their needs in a positive way, build rapport and connection, and professionally handle complaints to secure productive outcomes from any situation.